National Service Network
Covering 27 provinces and 30+ service outlets with localized response and on-site deployment.
SUPPORT & SERVICE
Support
From deployment to O&M, end-to-end reliability for every terminal.
SERVICE NETWORK
Nationwide Service Coverage
7×12 Service Hotline
400-884-6633 after-sales hotline and 0755-83583222 sales hotline for fast fault reporting.
WeChat Smart Service
Online support for configuration, troubleshooting and firmware upgrade guidance.
Remote O&M Platform
Visualized terminal monitoring with anomaly alerts, remote diagnosis and batch maintenance.
Warranty Policy
One-year warranty on the whole unit with optional extended warranty on core parts.
Deployment & Training
On-site installation, operation training and maintenance manuals for smooth launch.
FAQ
FAQ
What is the warranty period?
One-year factory warranty on the whole unit, with optional extension to three years on core parts such as touch screens and motherboards.
Do you support custom development?
Yes. We customize appearance, hardware configuration and software UI, delivering solutions for telecom, finance, medical and government sectors.
How long from order to deployment?
Standard models deliver in 2-4 weeks; customized structures or industry software take 6-10 weeks depending on scope.
How are after-sales issues handled?
Report via hotline, WeChat or the remote O&M platform; local engineers respond within agreed timeframes, with on-site service for major faults.
Can you integrate with our systems?
Yes. Our terminals provide standard interfaces and protocol adaptation for business hall, hospital HIS and government service systems.
Need technical support or solution consultation?
Call our service hotline or contact us via WeChat.